When you’re about to make a big decision, like renovating your bathroom or upgrading your home in any way, the choices can get overwhelming. There are plenty of companies out there, all promising the best deals, the latest trends, and flawless work. So, how do you decide which one to trust? 

One thing that often gets overlooked, but shouldn’t, is how long a company has been around. Experience matters, and at Alan Heath & Sons, we have plenty of that! We’re one of the oldest bathroom showrooms in Coventry and Warwickshire and have helped countless people get the bathroom they’ve been dreaming of. So, here’s why we think working with a company that’s been around for years (or decades!) can make all the difference. 

Longevity = reliability 

Staying in business for decades isn’t easy, especially in today’s world where companies come and go so fast. If a business has been around for a long time, it’s a solid indicator that they’re doing something right. At Alan Heath & Sons we’ve weathered all sorts of changes — economic shifts, new trends, industry challenges, and even a pandemic — and we’ve come out stronger each time. 

This kind of stability says a lot. Customers trust a company that’s been around for ages because it shows they’ve consistently delivered good work. And let’s be honest, if they weren’t doing something right, they wouldn’t have lasted this long. It’s comforting to know you’re working with people who have seen it all and can handle whatever comes their way. 

In-house installation team 

One of the things that sets us apart from many others is that we handle almost everything in-house. While some companies sell you a product and then send out a third-party contractor for installation, we have our own dedicated installation team. 

When you work with Alan Heath & Sons, our team oversees your project from start to finish. While we do occasionally use subcontract tradespeople for specific tasks, such as electrical work, they are professionals we employ regularly and trust completely. You, as the client, never deal with them directly or bear any additional costs. Plus, your 6-year labour warranty against faulty workmanship is with us, not with the subcontractor. For instance, we don’t need an electrician on-site every day, but we have a long-standing relationship with one who handles all our electrical needs to the same high standards we uphold. 

And why does this matter? Because it means you’re not dealing with miscommunication, extra costs or confusion between different teams. If there’s a problem, we’re the ones who take care of it. No finger-pointing, no hassle; just one team fully accountable for ensuring the job is done right. 

Our customers trust us (and come back again) 

Over the years, we’ve built long-lasting relationships with our customers. One of the things we’re most proud of is the fact that a lot of our business comes from repeat customers and recommendations. When someone trusts you enough to come back for another project or to recommend you to their friends and family, that’s the best compliment you can get. 

We’ve had customers who first came to us years ago, and now they’re back, ready for the next bathroom renovation. That’s the kind of trust and loyalty you just can’t build overnight; it comes from years of doing good work and delivering on our promises. When a customer recommends us, they know we’re not just a company that’s going to do an okay job and disappear. We’re in it for the long haul, and they trust that we’ll do excellent work and still be around when they need us again. 

A strong reputation is everything 

We’ve been doing this for a long time, and with that comes a certain reputation. We’re proud to say that when people think of us, they think of quality, reliability, and expertise. Sure, there are newer companies out there, but when it comes down to it, our years in the business speak volumes. 

People choose Alan Heath & Sons because they know we’ve seen it all. We’ve worked with countless styles, products, and designs, and we know what works and what doesn’t. And when you’ve been around as long as we have, you can confidently guide your customers toward making decisions they won’t regret.  

Our reputation matters to us, and our customers know we keep our word. As we like to say, “If we told you we were perfect and never made mistakes, you’d know we were lying. But if we do make a mistake, we don’t walk away — we make it right.”  

We’ve survived the tough times 

If the last few years have taught us anything, it’s that not every business can make it through tough times. We’ve seen a lot of companies come and go, especially with everything that’s been happening in the world. But we’re still here. And we think that says something important. 

Our ability to stick around, even when things get tough, is a testament to the strength of our business and the relationships we’ve built with our customers. When you work with a company that’s been around for decades, you’re not just getting a service, you’re getting the peace of mind that comes with knowing we’ll be here to support you for years to come. 

Ready to find out why our customers keep coming back to us? Contact our friendly team today and let’s create the bathroom of your dreams together!